Terms & Conditions

Last Updated: 20 March 2026 Effective Date: 1 January 2026 Company: Vyredo Ltd ("Vyredo", "we", "us", "our") Registered Address: 67 Ravencarr Road, South Yorkshire | Company Number: 16939602 | Contact Email: support@vyredo.co

1. Introduction

1.1 These Terms and Conditions ("Terms") govern your access to and use of the Vyredo platform, including our website, web application, APIs, hosted galleries, and related services (together, the "Service").

1.2 By creating an account, accessing, or using the Service, you agree to be bound by these Terms, together with our Privacy Policy and Acceptable Use Policy, which are incorporated into these Terms by reference.

1.3 If you use the Service on behalf of a company, studio, partnership, or other organisation, you confirm that you have authority to bind that entity to these Terms. In that case, "you" and "your" refer to both you and that entity.

1.4 If you do not agree to these Terms, you must not use the Service.

2. Definitions

In these Terms:

2.1 "Account" means your registered Vyredo user account.

2.2 "Content" means any video, image, audio, text, metadata, branding asset, design asset, or other material uploaded to, stored on, processed through, or shared via the Service by you or on your behalf.

2.3 "Gallery" means a hosted presentation, delivery page, or media experience created through the Service for viewing by your clients or invited viewers.

2.4 "Hosting Period" means the period you select and pay for when creating or renewing a Gallery, such as 6 months, 1 year, 2 years, or 5 years, during which the relevant Gallery is intended to remain hosted and accessible through the Service.

2.5 "Subscription" means a recurring paid plan that unlocks certain features of the Service. A Subscription does not itself include Gallery storage or hosting allowance unless expressly stated on our pricing page.

2.6 "Wallet" means the prepaid or billed balance used to pay for Gallery storage and hosting charges, where applicable.

2.7 "Viewer" means any client, guest, or other person who accesses a Gallery shared by you.

3. Eligibility and Account Registration

3.1 You must be at least 18 years old to create an Account or use the Service.

3.2 You must provide accurate, complete, and current registration information and keep it updated.

3.3 You are responsible for maintaining the confidentiality of your login credentials and for all activity under your Account, except to the extent caused by our negligence or breach of these Terms.

3.4 You must promptly notify us at support@vyredo.co if you become aware of any unauthorised use of your Account or security breach.

3.5 We may suspend or restrict access to any Account that contains false information or is being used in breach of these Terms.

4. The Service

4.1 Vyredo is a software platform that allows users to upload, manage, host, customise, and deliver media through branded galleries and related tools.

4.2 Certain features are available only on paid Subscriptions. Storage and hosting charges for Galleries are charged separately unless we expressly state otherwise.

4.3 When you create or renew a Gallery, you select a Hosting Period. That Hosting Period determines how long the Gallery is intended to remain accessible through the Service, subject to these Terms, payment of applicable fees, and any suspension or termination under these Terms.

4.4 We may use third-party hosting, delivery, storage, payment, analytics, communications, and infrastructure providers in order to operate the Service.

4.5 We may update, improve, modify, or discontinue parts of the Service from time to time. Where a material adverse change affects paid users, we will use reasonable efforts to give advance notice, unless immediate change is required for legal, security, abuse-prevention, or technical reasons.

5. Subscriptions, Storage Charges, Billing, and Payment

5.1 Subscription Features

5.1.1 We offer free and paid plans. Current features and pricing are described on our website.

5.1.2 Subscription fees pay for access to platform features. Unless expressly stated otherwise, Subscription fees do not include Gallery storage or hosting.

5.2 Gallery Storage and Hosting Charges

5.2.1 Gallery storage and hosting are priced separately from Subscription fees.

5.2.2 The price for hosting a Gallery depends on:

the total storage size of the Gallery or associated Content; and the Hosting Period selected for that Gallery.

5.2.3 Longer Hosting Periods may carry higher charges because the Gallery and associated Content are retained and made available for longer.

5.2.4 Applicable storage and hosting rates are shown on our pricing page or within the Service at the point of purchase.

5.2.5 You are responsible for ensuring that your Wallet, payment method, or account billing arrangement has sufficient funds to cover applicable storage and hosting charges.

5.3 Subscription Billing and Renewal

5.3.1 Paid Subscriptions are billed in advance on a recurring monthly or annual basis, as selected by you.

5.3.2 Subscriptions renew automatically unless cancelled before the renewal date.

5.3.3 You authorise us and our payment processor to charge your selected payment method for all Subscription fees, storage charges, hosting charges, renewals, taxes, and any other sums due under these Terms.

5.4 Taxes

5.4.1 Prices may be shown exclusive or inclusive of VAT and other taxes depending on your location and the checkout flow.

5.4.2 You are responsible for applicable taxes, duties, levies, or similar charges arising from your use of the Service, except taxes based on our net income.

5.5 Price Changes

5.5.1 We may change Subscription pricing or storage and hosting rates from time to time.

5.5.2 Changes to recurring Subscription pricing will not apply until your next renewal after we have given you at least 30 days' notice.

5.5.3 Changes to storage or hosting pricing may apply to new Gallery purchases or renewals after the updated rates take effect.

5.6 Failed Payments

5.6.1 If a charge fails, we may retry the payment.

5.6.2 If payment remains outstanding, we may suspend paid features, disable renewal, suspend access to affected Galleries, or restrict your Account until payment is made.

5.6.3 We may charge reasonable costs incurred in recovering overdue amounts where permitted by law.

6. Cancellation and Refunds

6.1 Cancelling Your Subscription

6.1.1 You may cancel your Subscription at any time through your Account settings or by contacting us.

6.1.2 Unless required otherwise by law, cancellation takes effect at the end of the current billing period, and you will continue to have access to paid Subscription features until then.

6.1.3 Cancelling a Subscription does not automatically cancel, refund, or extend any separate Gallery hosting already purchased.

6.2 Consumer Cooling-Off Rights

6.2.1 If you are a consumer and purchase digital content or digital services at a distance, you may have legal cancellation rights under applicable law.

6.2.2 Where you ask us to begin supplying digital content or digital services during the 14 day cancellation period, and you expressly consent to immediate supply and acknowledge that you may lose your cancellation right once supply begins, your cancellation rights will be limited or lost to the extent permitted by law.

6.2.3 We will make the relevant consent and acknowledgement wording available during checkout where required.

6.3 Refunds

6.3.1 Except where required by law, Subscription fees are non-refundable once a billing period has started.

6.3.2 Except where required by law, Gallery hosting and storage purchases are non-refundable once the relevant hosting has been provisioned or the relevant Content has been uploaded, stored, processed, or made available through the Service.

6.3.3 Nothing in these Terms affects any mandatory rights you may have under consumer law, including rights relating to digital content that is not of satisfactory quality, fit for purpose, or as described.

6.4 Chargebacks

6.4.1 If you initiate a chargeback or payment dispute, we may suspend access to the Service while the matter is investigated.

6.4.2 If the chargeback is resolved in our favour, you remain responsible for the original amount due and any reasonable recovery costs where permitted by law.

7. Content Ownership and Licence

7.1 Your Ownership

7.1.1 You retain ownership of your Content.

7.1.2 We do not claim ownership of the videos, images, branding, or other materials you upload.

7.2 Licence to Vyredo

7.2.1 You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, store, reproduce, process, transcode, adapt, cache, transmit, display, and distribute your Content only as necessary to:

operate and provide the Service; create and display your Galleries; improve functionality, security, and performance of the Service; and comply with law or enforce these Terms.

7.2.2 This licence continues for as long as your Content is stored on or processed through the Service, including any limited backup or retention period reasonably required for technical, legal, fraud-prevention, or disaster-recovery purposes.

7.3 Your Responsibilities

7.3.1 You confirm that:

you own your Content or have all rights, licences, permissions, and consents needed to use it with the Service; your Content does not infringe any third-party rights; you have obtained any permissions required from people appearing in the Content or whose personal data is included in it; and your use of the Service and your Content complies with all applicable laws.

8. Vyredo Intellectual Property

8.1 The Service, including all software, interface design, branding, text, graphics, and underlying technology, is owned by or licensed to Vyredo and is protected by intellectual property laws.

8.2 Except for the limited right to use the Service in accordance with these Terms, no rights are granted to you in or to the Service.

8.3 You must not copy, modify, reverse engineer, decompile, scrape, create derivative works from, or otherwise misuse any part of the Service except where such restriction is prohibited by law.

8.4 If you provide feedback, suggestions, or ideas regarding the Service, you grant us a non-exclusive, perpetual, irrevocable, royalty-free right to use and incorporate that feedback without restriction or payment to you.

9. Acceptable Use

9.1 You must not use the Service to upload, store, transmit, share, or make available Content that:

is unlawful; infringes intellectual property, privacy, publicity, or other rights; contains child sexual abuse material; depicts or promotes unlawful exploitation of minors; contains malware, malicious code, or harmful scripts; is fraudulent, deceptive, threatening, or abusive; promotes terrorism or unlawful violence; unlawfully discloses personal data; or otherwise violates applicable law or regulation.

9.2 You must not:

access or attempt to access systems or data you are not authorised to access; interfere with or disrupt the Service; probe, scan, or test the vulnerability of the Service without written permission; use bots, scrapers, or automation to access the Service in an unauthorised way; resell or white-label the Service except where expressly permitted by us; impersonate another person or entity; or use the Service in a way that could harm us, other users, or Viewers.

9.3 We may investigate suspected breaches of this Section and may remove Content, suspend Galleries, or suspend or terminate Accounts where reasonably necessary.

10. Third-Party Services

10.1 The Service may depend on or integrate with third-party providers, including cloud hosting, payment processors, video or file processing services, analytics tools, domain providers, email providers, and similar services.

10.2 Your use of third-party services may also be subject to those providers' own terms and privacy policies.

10.3 We are not responsible for third-party services themselves, but we remain responsible for performing our own obligations under these Terms to the extent required by law.

10.4 We do not guarantee that any particular third-party integration, provider, or feature will remain available indefinitely.

11. Privacy and Data Protection

11.1 We process personal data in accordance with our Privacy Policy.

11.2 Where we process personal data contained in your Content on your behalf, you are generally the controller and we are generally the processor for that data.

11.3 Where we act as your processor, we will process that personal data only on your documented instructions, unless otherwise required by applicable law, and subject to the terms of any applicable data processing agreement or controller-processor terms we make available. ICO guidance states that controller-processor arrangements must be governed by a contract meeting Article 28 requirements.

11.4 You are responsible for ensuring that you have a lawful basis for collecting, using, uploading, and sharing any personal data through the Service and for providing any required privacy notices.

11.5 We may use sub-processors to provide the Service. Where required by law, information about our sub-processors will be made available through our Privacy Policy, DPA, or on request.

11.6 For privacy or data protection enquiries, contact us at support@vyredo.co.

12. Gallery Hosting, Retention, Expiry, and Deletion

12.1 Each Gallery is hosted for the Hosting Period selected and paid for at the time of purchase or renewal.

12.2 The Hosting Period, not your Subscription tier, determines how long the relevant Gallery is intended to remain live and accessible.

12.3 If you do not renew a Gallery before the end of its Hosting Period, we may:

mark the Gallery as expiring or expired; suspend public access to it; restrict Viewer access; notify you of expiry or pending deletion; and delete the Gallery and associated Content after any applicable grace period.

12.4 We may provide reminders before a Hosting Period ends, but you remain responsible for monitoring expiry dates and renewing in time.

12.5 If your Subscription is cancelled or downgraded, Galleries may remain hosted for the balance of any Hosting Period already paid for, but premium Subscription features may no longer apply.

12.6 If your Account is terminated, or if fees remain unpaid, we may suspend or delete Galleries earlier where these Terms permit.

12.7 We may retain limited backup copies for a reasonable period after deletion where necessary for security, disaster recovery, fraud prevention, legal compliance, or operational reasons.

13. Backup and Data Loss

13.1 You are solely responsible for maintaining your own independent backups of all Content.

13.2 Although we use commercially reasonable measures to protect the Service and your Content, we do not guarantee that the Service will be free from data loss, corruption, deletion, interruption, or security incidents.

13.3 Vyredo is a delivery and hosting platform. It is not a substitute for your own archive or backup workflow.

13.4 To the maximum extent permitted by law, we are not liable for loss of Content resulting from:

your actions or instructions; third-party failures; malware, hacking, or other malicious activity; internet or infrastructure failures; force majeure events; account suspension or termination in accordance with these Terms; or your failure to maintain independent backups.

14. Consumer Rights

14.1 Nothing in these Terms excludes or limits any rights you may have as a consumer under applicable law.

14.2 Under the Consumer Rights Act 2015, digital content supplied to consumers must be of satisfactory quality, fit for purpose, and as described.

14.3 If you are a consumer and the Service does not meet the legal standards that apply to it, you may be entitled to remedies under applicable law.

15. Disclaimers

15.1 Except as expressly set out in these Terms and to the fullest extent permitted by law, the Service is provided on an "as is" and "as available" basis.

15.2 We do not promise that the Service will be uninterrupted, error-free, completely secure, or available at all times.

15.3 We do not guarantee that the Service will meet all of your individual requirements or business needs.

15.4 Nothing in these Terms excludes any warranty or obligation that cannot lawfully be excluded.

16. Limitation of Liability

16.1 Nothing in these Terms excludes or limits liability for:

death or personal injury caused by negligence; fraud or fraudulent misrepresentation; or any liability that cannot lawfully be excluded or limited.

16.2 Subject to section 16.1, our total aggregate liability to you for all claims arising out of or in connection with the Service or these Terms shall not exceed the greater of:

the total amount paid by you to us in the 12 months preceding the event giving rise to the claim; or £100.

16.3 Subject to section 16.1, we are not liable for:

indirect or consequential loss; loss of profits, revenue, business, goodwill, or anticipated savings; loss of opportunity; loss of data or Content; business interruption; or losses caused by third-party services.

16.4 The limitations in this section apply whether the claim arises in contract, tort including negligence, breach of statutory duty, or otherwise.

16.5 If you are a consumer, these limitations apply only to the extent permitted by law.

17. Indemnity

17.1 If you use the Service for business purposes, you agree to indemnify and hold harmless Vyredo, its officers, directors, employees, and affiliates from and against third-party claims, liabilities, damages, losses, and reasonable costs, including legal fees, arising from:

your Content; your infringement of third-party rights; your unlawful use of the Service; or your breach of these Terms.

17.2 This indemnity does not apply to the extent a claim results from our negligence, fraud, or wilful misconduct.

17.3 This section is intended to apply to business users. It does not limit any mandatory protections that apply to consumers.

18. Suspension and Termination

18.1 By You

18.1.1 You may stop using the Service at any time.

18.1.2 You may close your Account by using available account tools or by contacting us.

18.2 By Us

18.2.1 We may suspend or terminate your access to the Service immediately or on notice if:

you materially breach these Terms; you fail to pay amounts due; your use of the Service creates legal, security, operational, or reputational risk; we are required to do so by law; or your Account has been inactive for an extended period.

18.2.2 Where reasonably possible, we will give notice and an opportunity to remedy a breach before termination, unless immediate action is required.

18.3 Effect of Termination

18.3.1 On termination, your right to access the Service ends, subject to any limited access we choose to provide for downloading Content or managing billing.

18.3.2 We may retain or delete Content in accordance with section 12.

18.3.3 Accrued rights and obligations up to the date of termination continue to apply.

19. Copyright and Intellectual Property Complaints

19.1 If you believe Content on the Service infringes your copyright or other intellectual property rights, contact us at support@vyredo.co.

19.2 Your notice should include:

a description of the work or rights you say have been infringed; the location of the allegedly infringing material; your contact details; a statement explaining the basis of your complaint; and a statement that the information you provide is accurate and that you are authorised to act.

19.3 We may investigate complaints and remove or disable access to Content where appropriate.

19.4 We may suspend or terminate repeat infringers' Accounts.

20. Service Availability and Force Majeure

20.1 We aim to keep the Service available, but we do not provide a formal service level agreement unless separately agreed in writing.

20.2 We may carry out scheduled or emergency maintenance from time to time.

20.3 We are not liable for delay or failure to perform caused by events outside our reasonable control, including natural disasters, internet failures, labour disputes, war, terrorism, government action, cyberattacks, or major third-party infrastructure outages.

21. Changes to the Terms

21.1 We may update these Terms from time to time.

21.2 If we make a material change, we will give reasonable notice by email, through the Service, or both.

21.3 If you continue to use the Service after updated Terms take effect, you agree to the revised Terms.

21.4 If you do not agree to the revised Terms, you must stop using the Service and cancel any Subscription before the new Terms take effect.

22. Governing Law and Jurisdiction

22.1 These Terms and any dispute or claim arising from them are governed by the laws of England and Wales.

22.2 If you are a business user, the courts of England and Wales have exclusive jurisdiction.

22.3 If you are a consumer, you may have the right to bring proceedings in the part of the United Kingdom where you live, and mandatory local consumer law rights remain unaffected.

23. General

23.1 These Terms, together with our Privacy Policy, Acceptable Use Policy, and any applicable order form or DPA, form the entire agreement between you and us regarding the Service.

23.2 If any provision is held unenforceable, the remaining provisions will remain in effect.

23.3 Our failure to enforce any provision is not a waiver.

23.4 You may not assign your rights or obligations under these Terms without our prior written consent.

23.5 We may assign or transfer our rights and obligations under these Terms as part of a merger, acquisition, reorganisation, or sale of assets.

23.6 Nothing in these Terms gives rights to any third party under the Contracts (Rights of Third Parties) Act 1999, except where expressly stated.

24. Contact

For questions about these Terms, please contact:

Vyredo Ltd Registered Address: 67 Ravencarr Road, South Yorkshire | Company Number: 16939602 | Contact Email: support@vyredo.co

For privacy enquiries: support@vyredo.co